Refund & Returns Policy
Last updated: 22/07/2026
We want you to be happy with your purchase. This policy explains our 30-day guarantee, how to request a refund, and your rights under Australian Consumer Law.
Our 30-Day Money Back Guarantee
We offer a 30-day money back guarantee on your purchase.
If Mirevia isn't for you, contact us within 30 days of receiving your order and we'll arrange a full refund of the product price — no questions asked.
This applies even if you've opened and tried the product. We'd rather you actually gave it a go.
How to request a refund:
- Fill out the contact form below and we will respond within 48 hours
- Include your order number and the email address used to place the order
- We'll confirm your refund and let you know if we need the item returned
Refunds are processed to your original payment method within [5–10] business days of approval. Depending on your bank or provider, it may take a few additional days to appear on your statement.
Guarantee conditions:
- Limited to one guarantee claim per customer
- Applies to the product price
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, or isn't what you ordered, contact us via our form within 15 days of delivery with your order number and a photo of the issue.
We'll arrange a replacement or a full refund, including shipping costs, at no cost to you.
Change of mind
Our 30-day guarantee covers change of mind. Outside that window, we are not required to provide a refund for change of mind, but we're always happy to hear from you — contact us and we'll do what we can.
Cancellations
If you need to cancel or change an order, contact us as soon as possible via our contact form below. We can usually amend or cancel an order before it has been dispatched. Once dispatched, our standard returns process applies.
Non-returnable items
For health and safety reasons, we cannot accept returns of opened products for resale. This does not affect your 30-day guarantee or your rights under Australian Consumer Law.
Lost or undelivered orders
If tracking shows your order as delivered but you haven't received it, contact us via our form within 7 days and we'll investigate with the carrier.
If an order is returned to us as undeliverable due to an incorrect address provided at checkout, we'll contact you to arrange redelivery at your cost, or refund the product price less shipping.